Customer Terms & Conditions

CUSTOMER TERMS, CONDITIONS, DISCLAIMER & LIABILITIES FOR SERVICE:

All customers are required to agree to and sign our terms of service before their grooming appointment. Failure to do so will result in loss of appointment. The signer of our terms of service will be treated as the “pet parent” and “owner” for our following terms.
In the event of an emergency, you the pet parent authorize FurBaby Grooming LLC; to provide the necessary treatment to your pet at your expense. You also understand that if your pets coat is matted or impacted, FurBaby Grooming LLC is not responsible for your pets skin or coat condition.  Mats can be difficult to remove and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts, or abrasions. Heavy matting can also trap moisture and urine near the pet’s skin, allowing mold, fungus or bacteria to grow, and / or revealing skin irritations that existed prior to the grooming process. After-effects of the mat removal can include itchiness, redness, self-inflicted irritations or abrasions, and failure of hair to regrow. In some cases, pets may also exhibit brief behavioral changes. I, the pet owner do hereby release FurBaby Grooming LLC from any liability associated with any and all injuries or medical problems that may be uncovered and or occur during the stripping and de-matting process. Should my pet need veterinarian care after or during the process of de-matting, I, the pet parent agree to pay any and all veterinarian fees.
Please allow anywhere from 60 minutes to 3 hours for each pets appointment.

DEPOSITS:

All customers are required to keep a valid credit card on file through or booking site.

A $50 deposit per household will be required of all clients before being allowed to book. This deposit can only be used towards services provided and cannot be refunded due to credit card processing fees and other associated fees. All one-time customers or customers not on a rotation will have this deposit deducted from their total due at time of service and will be required to pay a new deposit for each booking.

All customers on a scheduled grooming rotation; this deposit will be kept on file til their first appointment and at which time will be credited towards their appointment and they will not be required to pay another deposit unless they miss or cancel two or more appointments in a row or within 20 weeks.

CANCELLATIONS:

Please allow no less than 48 hours of notice for any cancelation or rescheduling. You will receive an appointment reminder via text message 72 hours & again at 48 hours before your scheduled grooming time.

A fee of $50 for each pet will be applied to all cancelations less than 48 hours from scheduled appointments.

If you currently have a $50 deposit on file, it will be deducted as part or all of the late cancellation fee.

All appointments cancelled less than 24 hours will incur a late cancellation fee of $75 per pet.

Same day cancellations will be charged the same as a No Call No Show, NCNS @ 100% of missed appointment.

If our mobile groomers arrive at your location at your scheduled time and you do not make your pet available for grooming, the pet parent will be charged a NCNS Fee.

A No Call/No Show missed appointments will be subject to a NCNS fee equal to the total amount of missed grooming appointment, and a deposit up to the full cost of a groom may be required before being allowed to rebook any further appointments.
Please confirm appointments in a timely manner when you receive the auto text, or phone call (approximately 3 days before appointment). Appointments that have still not been confirmed within 48 hours of their appointment time will receive a second appointment confirmation reminder. If your appointment has not been confirmed by you before the 24-hour mark, FurBaby Grooming LLC reserves the right to cancel the appointment, keep your deposit on file if any and a rebooking fee may be applied.

This is to avoid “no shows” which are very costly to FurBaby Grooming LLC.
FurBaby Grooming LLC may refuse clients that have a history of late cancellations and/or no shows service. If payment declines, the customer will be required to clear any outstanding balances plus any late payment fees before being able to book another appointment. This is why we require a valid credit card to be on file for all customers.
Pricing for new customers or new pets is always an estimate. We do our best to give an accurate estimate based off the information received from our intake forms that are completed by you the pet parents. When our groomers see the pets on site for the first time, the estimate may change and will be brought to the customer’s attention. Sometimes customers are unaware of the correct breed or condition of their pet, which can result in a price change. Matting, special handling fees, additional services, temperament or weight can also affect the price of a pet. These factors may not be addressed until the stylist is on site and working with the pet. Our standard breed prices are based on the time taken to groom a well-behaved pet with a coat that is in good condition.
Payment is due at the time services are rendered and completed. We do not carry cash for change, and we do not accept checks. A valid credit card, current address and current phone number are required to be on file for all customers.

 Gratuity is not included and never required but always appreciated by your groomer.
We retain the right to refuse to groom any pet that we feel is a health risk or are in a substandard condition, for both the pet and groomers safety.
Grooming can be stressful for a pet and infrequent grooming can be very traumatic for your pet. This is why we highly recommend getting your pet(s) on a regular grooming schedule.

It is imperative that you share any known health issues, recent vet visits or history of groom issues so your groomer can watch for any warning signs of trouble.
If you fail to disclose information about any allergies and/or skin conditions, Furbaby Grooming LLC will not be held responsible for any irritation, patchiness, abrasions or hair loss that may arise due to the grooming process.
Your groomer may uncover evidence of a health issue while grooming your pet and will always advise you of any further recommended actions, i.e., visit to the vet, dietary requirements, etc. You the client agrees that FurBaby Grooming LLC, its owners, operators and all staff members are not liable for any

pre-existing conditions and problems found during grooming, and you the pet owner agrees to pay for all medical treatment incurred due to such.
Matted pets:
We understand pets can become matted and may require a complete shave to resume a normal grooming schedule. This should always be a last resort. Severe matting generally causes skin issues and sores that will be exposed when the coat is removed. FurBaby Grooming LLC does not assume any liability for issues resulting from having to shave a pet down that is considered matted or pelted. Furthermore, we reserve the right to determine when a matted coat may be de-matted or must be shaved. Brushing matted hair can be very painful to your pet, as well as time consuming resulting in additional fees. It is the owner’s duty to maintain their pet’s coat between professional grooms and we are always more than happy to show you how to look after your pet’s coat. As the pet’s owner you agree that FurBaby Grooming LLC shall not be held liable for any cuts/nicks/grazes/hematoma’s or any post groom effects caused whilst removing a matted/neglected coat. These effects may include, but are not limited to the following: itchiness, skin redness, or self-inflicted irritations/abrasions from excessive rubbing, licking or scratching. If an injury was unavoidable due to the pets matted coat, we expect the owner to take care of the additional costs as a risk of allowing the pet to become matted. FurBaby Grooming LLC will add a Mat fee of $40 to every groom in severely matted pets.
Shaving pets:
We understand that each owner has a unique lifestyle and may choose to keep their pet’s coat at a length that is best for their home. We can shave a pet down, if requested, which may drastically change your pets appearance, as their hair will be short and close to the skin. Some breeds will change color when the topcoat is removed. Some pets coat may not grow back the same color, texture or fullness after being shaved short and some may never grow back at all.
Elderly pets:
Pets that have not been groomed until the later years of their lives are at even higher risk for injury during the grooming process due to their unfamiliarity and stress levels for new environments. You should not expect a “show level” groom on an elderly pet but rather what we call a “comfort groom” (i.e. shaving instead of de-matting, or short one length all over so grooming can be less frequent). While we will make every effort to keep every pet comfortable, elderly pets will be allowed to sit and lay down which will make the groom process more difficult and can cause uneven hair lengths. When elderly pets become overly stressed or uncomfortable, we will return them to the pet owner in an attempt to reasonably avoid injuries.
Aggressive pets:
While we have a great deal of experience and success in the grooming of difficult pets, we reserve the right to halt the grooming process should a pet become aggressive or non-compliant to the point of being a danger to the stylist or to themself. Full or part of the grooming charge may apply.

 Privacy:
All of our groomers are employees of the company with Non-Disclosure Agreements on file. Our company will retain only the necessary information to complete a grooming appointment. Your information will not be shared, sold or used for advertisements under any circumstances without prior consent from you the pet owner. If you decide to have any information shared to an outside source, including your veterinarian, you the pet owner will be required to complete and sign a confidentiality release from.
Photos of your pet taken during the grooming appointment are stored in our database. These photos are to show current condition, health concerns or a haircut you prefer, and will be stored on your file. Should an injury occur, these pictures help us understand the beginning condition of the coat, the nails, or any health ailments with the pet to determine why this injury happened. In the case of an injury, FurBaby Grooming LLC reserves the right to share these photos with the appropriate parties, including but not limited to, the overseeing veterinarian’s office. We may also choose to use photos of your pet on our website or social media sites, as also defined in our privacy policy.
After appointments Limit of liability:
Once we leave your pet in your care after the grooming appointment, it is complete. We cannot be responsible for what a pet might come in contact with after their grooming appointment. Many pets want to go roll in the yard, but that does not mean they were not clean at the completion of our appointment with them.
We need to be notified of any concerns within 24 hours. If you will not see your pet within 24 hours following the appointment, be sure the pet’s caretaker knows what to look for according to your standards. Any claims made after 24 hours will be treated as a new condition and FurBaby Grooming LLC will not be held liable or accountable.
Suspected Injury:
Working with live pets and sharp instruments occasionally leads to an unexpected injury. Getting a pet proper veterinary care, if needed, is our first concern. If you believe that your pet has been injured due to the grooming process, you must seek veterinary advice and contact FurBaby Grooming LLC within 24 hours.

We will require a full written veterinary report stating the suspected cause of injury being specific to the grooming process and show neglect on our part for us to accept any liability or negligence.
The most common issue is too short of a nail trim, which is more probable for a pet whose nails are very long and not regularly maintained. We will take off as much nail as we safely can and want to avoid the quick (vein) inside the nail whenever possible. A “quicked” nail will bleed but will be treated at time of incident by your groomer and if for any reason it bleeds again after your appointment, a quicked nail can easily be remedied at home with cornstarch, sugar or flour.

By Signing These TERMS, CONDITIONS, DISCLAIMER & LIABILITIES   You Acknowledge That You Have Read, Understand, & Agree to These Terms & Conditions Listed Above in their entirety.